Legal Notices (Act on Specified Commercial Transactions)

■ Seller: GRANDGATE Inc.

■ Operations Manager: Mai Okushima

■ Location: 6-25-11 Omorikita, Ota-ku, Tokyo 143-0016

■ Phone number: 080-2381-9414 

■ Email address: info@nemurina.com

■ Sales price: Price listed on each product page (tax included)

■ Additional fees: ・Consumption tax (included in product price) ・Shipping: Free

■ Payment methods: ・Credit card (VISA / Mastercard / AMEX / JCB) ・PayPay

■ Payment timing: Payment is finalized at the time of order.

■ Product delivery time: Shipped within 3-7 business days after order confirmation (may vary during busy seasons or depending on order status) Delivery company: Yamato Transport / Sagawa Express / Japan Post for some areas

■ Returns and exchanges: Returns and exchanges are accepted only if you contact us within 7 days of product arrival.

Returns and exchanges are not accepted in the following cases: ・Used products ・Tags or accessories are removed ・Stains or damage caused by the customer ・More than 8 days have passed since product arrival

In case of initial defects or incorrect delivery: We will exchange the product at our expense. Please contact us by email first.